Complaints Handling Policy

We are committed to providing high quality intellectual property services for our clients. If something goes wrong, or if you are unhappy with any aspect of our service, we want to know about it.

In most cases, concerns can be resolved quickly and informally. If you are not satisfied with the service you have received, we encourage you to start with raising this with your primary contact at SH&P; if you do not wish to do so, you can raise it instead with our Managing Partner, details of whom can be found here.

If any of these individuals are considered to be conflicted in relation to your concerns, they will be passed on to another Partner of our firm. Either way, a response will be sent to you as soon as possible.

Should we fail to resolve the matter to your satisfaction, or if you would prefer to make a formal complaint, you can do so here.

Date last reviewed: 20/07/2026